Privacy Policy

On May 25th 2018, UK Data protection law changed for the better. Your personal information is important to you, which is why we take extra care looking after it. We keep it secure; we never share it, and we respect your privacy.

This privacy policy sets out how He-Van, Movers of the Universe at uses and protects any information that you give when you use this website. Our files are password protected. is committed to ensuring that your privacy is protected and if we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The data we collect

He-Van, Movers of the Universe may collect the following information via our enquiry form, email received from the customer and from telephone calls into our office:

Email address
Telephone number
Mobile number
Current address
New address
Moving date

All data is received via Gmail and by telephone and is only transferred to booking/job forms which are used purely for quoting purposes and for the move. This data is then stored and filed in our office and manually input onto our invoice software (Xero) in order to send you invoice for payment.


At present we do not accept debit / credit cards as payment is made via bank transfer or cash as per your quote agreed via telephone or by e-mail.


If you purchase packaging materials on the He-Van, Movers of the Universe website you are purchasing these items directly with ‘’ and this page is managed solely by ‘’. The whole process is completed and securely finalised outside the He-Van realm and therefore He-Van does not collect or store any financial or personal data in this regard. You can view their Privacy Policy at and their Terms and Conditions at


What we do with the information we gather

Completing our contact or quote forms may result in a response to your enquiry but will not result in you receiving additional marketing information from us. We do not use information received via our website, email or by telephone for direct marketing and do not sell, distribute, or lease your personal information to third parties unless we are required by law to do so.


We require this information for the following reasons:

  • Internal record keeping.
  • Quoting purposes.
  • We may use the contact information provided to follow up your initial enquiry.


We are committed to ensuring that your information is secure. We have now put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online in order to prevent unauthorised access or disclosure.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We currently operate an ‘implied consent’ policy, i.e. we assume you are happy with our use of cookies. If you are not happy, then you should either not use this site, or you should delete our cookies once you have visited the site, or you should browse the site using your browser’s anonymous usage setting.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Other information we collect

Some pages of the site contains ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Facebook. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on the site. So, if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting, and the specific pages you are on, even if you don’t click on the button if you are logged into their services (e.g. Facebook). You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. This also includes ‘’ where you can purchase and order packaging materials (as mentioned above in ‘the data we collect’). Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

Controlling your personal information

You may choose to restrict the collection or use of your personal information. We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at stating what the issue is and we will promptly correct any information found to be incorrect.

How long we store the data for

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.


We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics – Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:


Behavioural re-marketing

He-Van, Movers of the Universe Ltd uses re-marketing services to advertise on third party websites to you after you visited our Service.

We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our services.

Facebook re-marketing service is provided by Facebook Inc – You can learn more about interest-based advertising from Facebook by visiting this page:

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe or optout using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy:


The material on our site is given for general information only, and does not constitute professional advice. You should take specific advice before taking a course of action as we do not accept directly or indirectly any responsibility for loss arising directly or indirectly from reliance on information on this site.

Due to the nature of the Internet, we cannot warrant that the site and downloads reach you virus-free. You should, therefore, take all appropriate precautions for your own safety.

Change in privacy policy

We review this Privacy and Cookie Policy regularly.  Occasionally we may need to make changes or additions to the Privacy and Cookie Policy that may affect how we handle your data.

If you have any questions regarding this policy or if you believe the information we are holding on you is incorrect or incomplete, please email us at

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), which is the UK supervisory authority for data protection issues (